WEEK 1

We are thrilled to present our design services within your very own “living design deck”. We work in a user-friendly, Google Slides format where everything from your proposal to room renderings are presented. This platforms allows us to update, view, and provide feedback in real-time as well as at your leisure - whether that’s after work or while the kiddo is finally down for his nap!

The proposal is an important part of our process, ensuring both parties are aligned with design services, direction, and associated costs to get us to the finish line. We stop nothing short from transforming your space into your dream home while giving you the best experience in the process.

To provide an accurate estimate, we will first schedule a 1-2 hour in-home consultation. This is also a great opportunity for us to learn about your preferred communication styles as well as see the home’s current conditions.

Following this consultation, we will email your proposal and a design agreement. The proposal will include:

• Scope of Work & Budget Estimates
• Priorities Rooms & Solutions
• Build Scope & Custom Millwork if applicable
• Teams Involved
• Design Direction & Aesthetics

WEEK 2-8

It’s a match! Once the design agreement is signed and the retainer is submitted, we officially kick off the design process. Your designer will begin by taking complete measurements of each space. At week three, your design deck will be updated with the following:

• Floor plans optimizing flow & function
• 3-5 "Looks" per room
• Alternative Product Options
• Elevations & Renderings for Build Scope or Custom Millwork

At approximately 3 weeks into the project, it is now time to see your digital home designs! Our presentations allow you to visualize how your space will transform with the most functional and beautiful solutions. We recommend taking three to five days to digest the designs, products, and solutions. Your feedback will include:

• Choosing your favorite Look, which will lean us into a specific design direction for the room
• “Heart” favorite products on the alternative product pages that we can consider swapping into the favorite look
• Add feedback or questions for your designer to promptly respond to

With this feedback, your designer will take the next 2-3 weeks to further refine the looks, integrating all feedback, likes (loves!) & dislikes into the process. Expect to hear from your designer consistently as you discuss the perfect one of a kind piece to includes, art options, and various tweaks to custom pieces - making everything JUST RIGHT!

WEEK 8

Approaching week 8, we now have written approval to move into the ordering phase. Each room will be converted to an order form; including the individual product images, dimensions, material details, pricing, availability, and shipping costs. You can count on your designer to investigate these details prior to ordering to ensure a breezy installation process. Anything that is less than ideal will be communicated with alternative solutions presented.

Your order form will include a user-friendly payment option. Once paid, your designer will be responsible for placing all orders with the furniture vendors. Attention to detail at this point is critical - your designer will cross check every detail of every piece including color selections, material finishes, dimensions, and fabrication & delivery timing.

To minimize your total delivery costs and maximize the efficiency of your project, we require a full payment of the complete order sheet. We also require the usage of our high-touch Local Receiving Warehouse where all items will be initially delivered, prior to scheduling your home installation.

WEEK 16-20

Our Local Receiving Partners are a critical part of our QA and home delivery service. Our partners are responsible for carefully receiving all packages & furniture, inspecting all items & parts, collectively storing pieces until all items have arrived, if damage is reported - coordinating repair and/or product replacement with your designer, and finally on our installation day - White Glove Delivery service to your home.

On your installation day (which can last up to three days), an experienced White Glove delivery team will unpack, place, assemble, and remove trash/debris. Your designer will be supervising the White Glove delivery to direct teams on the exact placement of every item in each room. The delivery warehouse will provide an invoice prior to delivery of 5-10% of total product. Note: this fee is separate from shipping costs noted in the order sheet.

Along with your white glove team, the designer will schedule and supervise other specialists needed for the install day. Tasks involved may include: mounting TVs, channeling TV cords, paint touch ups, hanging art, installing shelves or cabinets, plant deliveries, performance treatment of furniture/rugs.

WEEK 22

After our installation, we expect to work with you the next two weeks to help with any finishing touches. This could be making a decision on a piece of art we were back and forth about, further styling of shelves, bookshelves, or countertops. Even organizing closets and drawers to maximize your storage space!